Customer Engagement Platform with Roadmap, Feedback

Product Roadmap Management: Create and share public product roadmaps with customers, track feature development progress, set status updates (Planned, In Progress, Completed), and automatically notify stakeholders about roadmap changes and milestones.

Customer Feedback Collection: Unlimited idea boards to consolidate all customer feedback, feature requests, and suggestions. Users can submit ideas through customizable forms, add comments, and engage in discussions around feedback items.

User Voting & Prioritization: Enable customers to upvote ideas and feature requests. The voting system automatically ranks ideas based on user engagement, helping prioritize development efforts based on customer demand and popularity.

AI-Powered Chatbot: Intelligent chatbot with natural language processing that provides instant customer support, answers FAQs, handles common queries, and can escalate complex issues to human agents. Supports multiple languages and learns from interactions.

Helpdesk Ticketing System: Comprehensive ticket management system with ticket creation, assignment, prioritization, status tracking, SLA management, ticket categories, tags, and automated workflows. Includes email integration and ticket history tracking.

Web Live Inbox : Real-time web-based live chat inbox for instant customer communication. Features include typing indicators, read receipts, file sharing, emoji support, chat history, offline messaging, visitor tracking, and multi-agent support with conversation routing.

Unified Customer View: Single dashboard showing customer interactions across roadmap, feedback, chatbot conversations, helpdesk tickets, and live chat - providing complete customer journey visibility.

Integrations & Customization: Seamless integration with Slack, Trello, Jira, email, and webhooks. Fully customizable with custom CSS, branding, colors, logos, custom domain support, and team member management with role-based access control.